My pet door came unhinged. They answered my phone late on a Friday evening and walked me through fixing it. Very happy with the product and even happier with the service!
Clay was great to deal with. Even though our timber bi-fold doors were hard to work with he did an outstanding job. Highly recommend Sydney Pet Doors. They are not only using best products but priced very well compared to competitors.
Such a delight to deal with! Clay called back within 10 minutes of my initial inquiry, and assisted me with my questions. A booking was made for the following week. Text messages of his arrival time are sent on the day and he arrived on time and the job done was exceptional. Very happy customer and highly recommend!
So happy we found sydney pet doors to install a dog door into our balcony sliding door. Prompt, friendly and professional service- and no mess left for me to clean up afterwards. Highly recommend.
Very happy Nice guy , good price protected the floor , job was done quick , cleaned up, explained how to use it . this is our 2nd time using them and will definitely use again and recommend 👌
Clay was great. Had good advice from the start and went above and beyond by removing the old screens for me, not just on the dog door glass but elsewhere as well. The door works so well and looks great. Highly recommend!!
Clay from Sydney Pet Doors did a fantastic job at a great price. He kept me informed, was punctual, polite, very friendly and an efficient and neat worker. I would happily recommend him to anyone and will definitely use again in need.
Great experience where Clay was able to suggest an alternative to what I though was needed, that was not only better, but also cheaper and better for our little Poochon. Thanks, and definitely recommend
There’s a reason Clay from Sydney Pet Doors has so many 5 star reviews. He’s 100% professional from the time you first speak with him til the conclusion of the job. He clearly explained the options and price over the phone. Booked the installation for a couple of days later, sent text messages the day before, and on the morning with when he would arrive. The installation was quick, there was no mess, and we could pay by card via his phone with a receipt sent by text. We can wholeheartedly recommend Clay to you.
Easy and seamless booking process. Excellent customer service: Clay was friendly, knowledgeable and very efficient. The installation process was efficient, clean, and done with care, ensuring a proper fit for the pet door.
Clay arrived spot on time, today.Such a lovely, professional young man he is! My nearly two year old toy poodle, Calvin, is getting used to it and, I am sure by the weekend will have the hang of it. I had it put in my back sliding security door. The price was very reasonable also. I would recommend to Santina to get one installed. Thanks Clay!
Excellent service. Clay did a great job. Very impressed with the product. Our Annie is 8 weeks and learnt to operate the door the day it was installed.
Clay and the team at Pet Doors were incredibly responsive and professional throughout the whole experience. We are very happy with the dog door, thank you.
I am very happy with the level of service provided by Clay from Sydney Pet Doors. My pet door was installed within 24 hours of contact and he was helpful, friendly and cleaned up as well. My pet door looks great. Thank you Clay!
Clay is so easy to deal with. From booking, to getting updates and reminders of arrival time really helped as we were moving in on the day of installation. As we were reviewing the door’s ready for installation, I appreciated the advice to upgrade my mesh for longevity as this was my new forever home. The quality of the product is fabulous and i would absolutely recommend Thank you
Amazing experience. The service was excellent from the very first phone call. Crag was so professional and very good with my two poodles, especially the yappy toy poodle. I would recommend them to anyone. A bonus, the price we also great and there was no mess left.
I found Sydney Dog Doors through the Google search and compared to some other sites, they definitely stood out. Very professional looking and also plenty of good recommendations.
Clay came over to measure and we agreed on the door type and lead times.
Clay recommended and installed the round hole with square inner door as they were good for weather and bugler resistance. installed on time and the communication from Clay was always excellent and timely. First installer (not clay) accidentally broke the new glass and the existing glass (3000mmX 2100mmx10mm, Clay arranged to have another sheet of glass cut and installed in 2 weeks and secured our premises whilst we waited for the new glass./. Clay personally looked after the installation and everyone was happy … well, not everyone …
After the installation we discovered that our 15 year old dog just couldn’t get through the round plastic door that was inserted in the glass and so we had to revert back to the old square style door, which meant Clay had to cut another piece of glass, all at no cost.
Final door installation is brilliant and my old dog and not so old dog have freedom of access 24/7 that is a huge relief for us all, specially their bladders. Clay was absolutely brilliant … nothing was too much trouble, his c ustomer interactions are excellent and I thoughoughly recommend clay to give uni the best doors and a great price!, they definitely go the extra mile!
They put a doggie door in the lower glass panel - & dogs quickly got the hang of it. Great in this hot weather so they can go in and out as required. Good service, prompt, nice people to deal with
Clay was on time and was well prepped for the job. It was all done in half hour, including training my dog for it. I am very happy with their services and strongly recommend them to others as well. Thank you Sydney pet doors
